Returns and Refunds
We offer a 100% satisfaction guarantee. If you are not happy with our product you can return it for a full refund minus shipping costs within 30 days of receiving the order. Please see additional conditions below as some items have exceptions. If you have any questions about our return policy please call or email us.
General return policy requirements:
- The product must be in new and original condition.
- Start the return process within 30 days of receiving the product.
- The item must be returned including all the original packaging, manuals and accessories.
- You are responsible for the return shipping costs.
- Returns will not be accepted after 30 days. Holiday season gift exceptions apply.
- Any return of a custom made to order product will incur a 15% restocking charge.
Ghillie Suits may not be returned once they have been worn outdoors. Ghillie suit threads will pick up twigs, leaves and debris when contacted to the ground. We thoroughly inspect all suits and any request for refund for a suit that has been used outdoors will not be honored.
We strive to achieve 100% customer satisfaction. If you have any questions or issues with the product please do not hesitate to contact us.
Just go to our CONTACT US PAGE and contact us with your order number and we will get the return started.
Please do not ship the product back without contacting us first.